Subscriptions can be cancelled from your dashboard in one click. Refunds are issued in the specific cases described below. If you think you were charged in error, write to us — we will make it right.
Cancel any time. Access continues to the end of the period you already paid for. We do not refund partial months. We do refund genuinely mistaken charges, duplicate charges, and unused credits within 14 days. If you were wrongly charged, email support@districtseal.com and we will resolve it.
You can cancel your Pro or Firm subscription at any time from your dashboard under Settings → Billing. Cancellation takes effect at the end of your current billing period. You keep full access to the service until that date. You will not be charged again.
We do not refund the current month or any previous month of a subscription once it has been billed. This is because the service is consumed as you use it — signatures you send in a given month are provided in that month, not held in reserve.
We will issue a refund in the following cases:
Pay-as-you-go credits do not expire and are not automatically charged again. Once purchased, credits remain on your account until used.
We will issue a refund of unused credits within 14 days of purchase, provided none of the credits have been used to complete a signature. Once a signature has been produced with a credit, that credit is non-refundable.
Refunds of unused credits are issued to the original payment method.
The Free plan is free. There is nothing to refund. We do not collect payment information for Free plan accounts.
If you believe a charge was made in error, or was made without your authorisation, contact us immediately at support@districtseal.com. Include the charge date, the amount, and the last four digits of the card that was charged. We will investigate and respond within 2 business days.
If we determine the charge was in error, we will issue a full refund to the original payment method. In the case of unauthorised charges, we will also lock the account pending investigation.
Send an email to support@districtseal.com with the subject line "Refund request" and include:
We reply within 2 business days. Approved refunds are processed to the original payment method within 5–10 business days, depending on your bank.
All payments are processed by our merchant of record, Dodo Payments. Refunds are issued by Dodo Payments on our instruction. On your bank statement, the charge will appear as "Dodo Payments" or similar. If you need a receipt or invoice, you can download one from your dashboard under Settings → Billing.
If you initiate a chargeback with your bank without contacting us first, we will cooperate fully with the investigation and provide evidence of the transaction. But please: write to us first. Every refund issue we have ever seen was resolved faster by a two-line email than by a chargeback, and a chargeback carries a real cost to us that we pass on to you in the form of a permanently banned account.
NEXSIM LLC — Billing
Email: support@districtseal.com
Entity: NEXSIM LLC, Montana, United States
