14-day refund. No exceptions.

Our refund promise

Every paid plan on District Seal — including monthly subscriptions (Pro, Firm) and one-time credit packs (Pay-as-you-go) — is eligible for a full refund within 14 days of purchase.

The refund covers the full amount you paid. No partial refunds, no pro-rated amounts, no questions.

How to request a refund

Send an email to support@districtseal.com from the email address on your District Seal account. Include the word "refund" in the subject line. You do not need to provide a reason.

We will confirm receipt within 1 business day and process the refund within 5 business days.

Where the refund goes

Refunds are returned to the original payment method. If your card has expired or been cancelled since the purchase, contact us and we will work with you to return the funds another way.

What happens after a refund

When a refund is issued:

• Your paid plan ends immediately
• Your account reverts to the Free plan (3 signatures per month)
• Signatures you have already completed and certificates you have already issued remain accessible in your dashboard for the full retention period
• You can resubscribe at any time — there is no penalty

Subscription renewals

Subscriptions renew automatically. If a renewal charge was unexpected, you are still covered by the 14-day refund window from the renewal date. Request the refund as normal.

Cancelling vs. refunding

Cancellation and refund are two different things:

• Cancelling stops your next billing cycle. Your current plan stays active until the end of the period you already paid for. Cancel any time from Settings → Billing in your dashboard.
• Refunding returns money you have already been charged. Refunds end your plan immediately.

You can cancel without requesting a refund, and you can request a refund without cancelling — but most customers who request a refund also want to cancel.

Free plan

The Free plan is free. No payment information is collected. There is nothing to refund.

Chargebacks

If you believe a charge is fraudulent or unauthorised, please contact us first at support@districtseal.com before contacting your card issuer. We can usually resolve the issue in a single reply. Filing a chargeback without contacting us first slows the resolution for both sides.

Contact

All refund requests and questions about this policy should be sent to:

NEXSIM LLC
Refund requests: support@districtseal.com
Legal: legal@districtseal.com

Last updated: September 2026.
District Seal is a product of NEXSIM LLC, Montana, United States.